Shangri-La Hotel, Sydney

The view, location and the bed was very comfortable seeing as I have a hip injury

The breakfast area seems a little small as we had to line up

The view

Non

Exceptional views

Perfect location and views just amazing

Everything is great!! No complaints

Perfectly located and staff are always so helpful and happy to help

- cleanliess - Breakfast was really good - Location

I didn't like the staff attitude... I had paid extra for the view but I only got opera house view and not the whole opera plus harbour view. I requested staff to look into it but they were not considerate and asked to pay even more.

The staff were amazing, particularly Annie in the club area. We upgraded to the Horizon Opera House City View Room. It was amazing

Amazing location, great breakfast, very attentive staff. Upgraded to the Horizon package which included afternoon tea, evening snacks and drinks which was great and was all on level 30 with amazing views. This was expensive but felt like a great luxurious treat for a short stay. Very clean and quiet room.

Despite the upgrade, the room was not ideal for my 2 children, they had to share a sofa bed rather than a proper bed which didn’t work well as it was quite uncomfortable and creaky. Was advised there wasn’t an alternative room in the upgrade package where they could have a proper bed. Breakfast in the main level was very busy and had to line up.

We had awesome views from 29th floor. Rooms was a good size and nicely appointed.

Food was delicious, room was amazing and staff all went above and beyond A++++

The location, the staff could not do enough for us so friendly and kind!

Nothing loved it all

Location is great. Staff excellent.

Breakfast was good but it was chaotic with queuing. Not big enough accommodation in the room for the amount of guests and their children requiring breakfast. This led to long queues waiting for a table and for self service. This needs to be addressed.

A larger room to accommodate the guests during busy periods like the Easter holidays.

Great location and views. Amazing skybar Staff so friendly.

Very busy at breakfast Building getting a bit dated.

Average

Most hot items very bland

Great location, spacious room and professional staff.

The internet was really slow. Almost non existent.

The room with the view of the opera house and harbour bridge was stunning and loved the window seat room feature . The staff were extremely friendly and the rooftop bar was incredible with the views of the city

We stayed over Easter weekend so the pool was packed with families and young children. Just needed to work around the peak family times at it but the sauna and hot tub was great

Service exceptional. Bed sheets divine. Horizon Club access worth every penny. Close to everything worth seeing in Sydney

Lovely staff and walking distance to Circular Quay.

Nothing except the big hill to walk up to from the train station 😊

Overall the room was great but we would have liked it to be above floor 15 (we were in floor 7).

We had to wait after the check-in time of 3:00pm for our room to be ready.

Location was excellent. Hotel was clean. View was great. Staff were excellent.

Breakfast was very good

Thought the hotel needed some modernisation. But staff were very good.

This hotel is such good value for money. The staff are so helpful and friendly and the views over the harbour were absolutely stunning. I thoroughly recommend this hotel to anyone looking for somewhere quality to stay while in Sydney.

This is the first time I have nothing negative to say about a hotel I have stayed in.

The best part was having a view of the Opera House, which was absolutely stunning. Also great to get a view from the 36th floor if you don’t have a view of the Opera House. We were on the 21st floor and we had a great view. I love the little window seat, It was also very conveniently located to the ferries and the botanical gardens.

Nothing really

Everything went well it was a perfect stay

Bed was luxury and views were incredible

Spa / swimming pool facilities

Location and it was a beautiful property

N/a

Location

Nothing in particular

The views of the harbour were amazing

Nothing we can’t fault it

The view from our room was fantastic and the location was central to all attractions.

Carpets and paintwork could do with a refresh.

Location and view superb. Valet parking faultless. Breakfast was amazing. Wonderful selection. Very attentive staff.

I assumed I booked a room with 2 beds but on arrival the second bed was only a sofa bed and not at all comfortable. My sister had a very uncomfortable night. It really spoilt my wonderful experience. The only other negative was the cutlery ar breakfast. The knife is not very ergonomic. Quite difficult to use. I did ask the waiter and apparently a lot of people have thought the same.

Amazing location, facilities, everything

nothing

What a great weekend Faultless

Rooms, staff

It was lovely I have stayed many times I had a quick stop over in Sydney and chose this, nice and conveniently close to circular quay.

A delivery charge on room service for $10 for a hot chocolate ontop of the cost which usually hotels don’t have a delivery charge so I thought that was a bit ridiculous considering it’s made in the hotel and should be free for people staying to order… it’s more than some uber delivery fees.

Everything! Room & bathroom very large, bed incredibly comfortable, spotlessly clean. Staff friendly & very helpful. Loved the happy hour, cocktails very reasonably priced. The pool & jacuzzi area very relaxing. The buffet breakfast was amazing, so much variety, delicious!

Absolutely nothing!

Our stay was truly exceptional. We stayed in a room with a spectacular 270-degree view that was simply breathtaking. Celebrating our 15th wedding anniversary, the hotel went above and beyond by welcoming us with a beautiful bed decoration, a personalized card, and a bottle of sparkling wine with fresh fruit. These gestures, combined with the unbeatable location in The Rocks, made our holiday incredibly special. It is definitely a place we would return to for special occasions.

As a minor point of improvement to achieve absolute excellence, we noticed a lack of thoroughness regarding the replacement of mugs by the housekeeping service. After we left them on the room service table (which we understand is a different department), the cleaning staff did not replace them. Despite leaving a note through the hotel’s room service app, we had to request them again later. These are small coordination details that, if refined, would make the experience flawless, though they did not overshadow our otherwise wonderful stay.

Amazing view from the room, Club room food was excellent as were the staff, and only a short walk from the Opera House

slow process checking in

Hotel and staff were amazing 👏 Great central location too Stunning views from hotel

Great location

A little outdated but the worst thing was the freezing cold pool. Kids wanted to swim instead they just shivered

Everything

Being charged a surgharge.on payment of a credit card shame on very old fashioned and bad business next time I will bring.a bag of cash money

Shangri-La Sydney has always delighted me on every visit. I choose to spend my most special occasions in the Opera House area, and Shangri-La Sydney consistently makes my stays truly memorable. The complimentary touches always exceed my expectations and add something extra special to each experience. Please continue delighting your customers in the same wonderful way. Kudos to the customer service team for their outstanding work! Cheers!

I wish I had more days to stay

There were so many things I like about this property. The location was fabulous. Just minutes away from the Opera House and the bridge and marvelous little shops. Also, the public transportation central hub was less than a five minute walk. You could get everywhere easily. My room was great. I like the additional security features of needing your card in order to get the elevator to go to your floor. I enjoyed high tea while looking out of incredible views at the top floor. I used the room service after a long day and I have to say it was amazing. Not just the food but the presentation. I also partook in spa services which definitely need to be experienced. The best of all the staff, I did not meet one staff member who wasn’t pleasant that didn’t smile that didn’t want to make my stay even better.

very good

very good

Concierge services was awesome

Hotel was lovely rooms ample size clean good towels & Bedding Staff we’re very nice, all went above expectations very friendly

Almost everything

Afternoon tea in executive lounge could have been better - too many sugary donuts- cucumber sandwiches would have been better

Excellent hotel in an ideal location. I would say it’d be difficult to find a better hotel in Sydney.

No negative points at all.

The location

Slow or poor service at breakfast

Everything, the staff, the location, the views, the cocktails.

Nothing.

Stunning view of harbour, spacious and comfortable room