Atheneum Suite Hotel, Detroit

Comfort

Refrigerator didn’t work

The distance from what I was doing

Nothing really

It was centrally located to where we needed to be

I never received my deposit back after we left the room clean and organized

The atmosphere was so high end and professional. Everyone was very helpful and kind. The room was gorgeous and very clean. The bed was so comfortable and it was very nice having a tv there and a tv in front of the couch area.

The only thing I can think of is that the toilet paper was super thin and cheap but I loved everything else.

Staff was great

Would have been nice to know you were getting charged for valet

Luxury of the room and hotel location.

Cleanliness.

Location was great, room was huge, everyone was really nice, especially the afternoon valet

Property was on the sky rail witch is nice. Clean and and worth the value!

Staff was a little blunt at the main reception but everyone else was fantastic.

The room was spacious and clean. The bed was comfortable and the hotel staff was very kind.

Nothing

Location, convince, and staff were amazing

Na

The room was very spacious and clean with a contemporary style. The staff was friendly and very informative.

That the hotel didn't have a parking lot of it's own and that the bar closed up before midnight.

The room was very spacious. The staff was all so nice!

Clean facilities. Friendly staff. Close proximity to arenas.

The Hotel has a unique style that is very special!!

I would like to have stayed longer but this trip is just a overnighter!!

The size of the rooms, the design, the friendly staff.

Location was perfect. Walking distance to everything

Beds very uncomfortable.

The staff, from the moment we pulled in the drive, were all phenomenal!

Everything

No parking

The room

The manager here attitude is terrible. Your front desk person should have a say and once they tell a guest something the manager should stand by there employee how would a customer know something if the front desk clerk does tell us. Your hotel manger Vo da have a mad attitude and she should be working with this place I will spread the word about this hotel and take it to the news channel 2,4,7,

We loved the room size, the comfort of the beds, and the location 😀

The remotes were difficult to use, the ceilings are thin, and we would have left the door open to the other room if we had known how cold we would have been

Very spacious room for 4 people. We had a problem with our toilet, which I reported at 1:30 am. The staff came up shortly after I reported and fixed it, which was amazing service. Very quick room service, even at 11:30 pm. Also very convenient parking garage across the street. Shuttle service was very helpful.

Somehow shielding the light of the bathroom so it doesn't wake others when it is turned on during the night

The amenities. The Bell hops shuttle drivers valet, and room service. We’re all excellent, especially Corey Darnell and captain Tony.

The receptionist area the people who answered the phones, the lack of on-time shuttle service, and the attitude from whatever woman answered the phone and hung up on three adults. That area is rude.

Friendliness of staff and size of room

Loved everything

Staff , property , location,all exceptional!!!

The hotel was pretty

Paying for valet

The whole team at the hotel was great and professional 👌

I like the bar

It was a bit cold

Location

Bad mattresses were really uncomfortable

The room was amazing, the bar staff accommodated our crew for a birthday party and were so kind, and the free valet is nice.

Nothing.

Employees were very helpful, and the bathroom was awesome.

Neighbor yelling and fighting with boyfriend, or spouse.

Friendly staff. Great food. Very nice rooms.

Very convenient location with shuttle to local events.

Had trouble getting comfortable in bed.

I love the rooms and especially the bathtub!

Very clean place. Friendly attentive staff. There is a nice restaurant attached to the hotel. Easy access to the people mover, and several small bars with food. Greektown Casino is right around the corner. The valet parking staff is quick and comprehensive.

The cost is higher than it should be, but that's the same no matter where you go. Everything went up in 2020 because of Covid. It has not come back down. My wages didn't go up. I travel less often now because of the inflated prices, the industry that rapes the consumer gets less of my money than they would if prices came down.

Location is perfect. Staff is 20/10, Johnny on the spot (all of them), friendly, extremely helpful, I didn’t lift a finger.

Location

The bar service was very average - staff acted like they didn't want to be there or wait on people- granted it was Thanksgiving- but disappointed with the attitudes and service in your bar.

Pay for parking

Delicious! Wait staff were courteous, professional.

Nothing

The transfer bus and driver excellent service in and out of town to local attractions

Rooms couldn't be close or even on same floor

The room was very spacious and the staff was absolutely wonderful.

I stayed in room 603 and the mini refrigerator did not get as cold as it should have and also there was not a microwave in the room so the food I had left over from dinning I could not warm up in the comfort of my own room. Also, I went down to the lobby to see if there was a microwave there to maybe warm up my food and found out that there were no microwaves on the property at all. This was very frustrating, my suggestion is the get better working refrigerators and microwaves for all the rooms.

The lobby and room was nice but the furniture and carpet dirty! We had to a try to get dressed due to smoke alarms going off and was a false alarm

The hospitality employees were great

location hot tub space

restaurant was closed

Great location to our activities and restaurants. Able to walk or use the shuttle. Very clean and nice staff. Able to park in a unrelated parking garage across the street for a reasonable price. Safe location.

Location is great, very near lots of bars, restaurants, and Ford Field. My home away from home!

Valets were great, very friendly and accommodating. Loved the King Suite

2 robes were supposed to come with the room. Staff told us they were all out. TV in bedroom was much too small. Hard to see from the bed.

Didn't like the false alarm that had myself and husband very afraid.

The rooms were well laid out and very large. The location was great. I enjoyed the hot tub. Check in and out was very efficient, would definitely stay again.

Breakfast was sub-par.

Clean & friendly

No microwave in rooms

Great location. Large rooms.

Currently the construction outside is annoying but is temporary until complete.

The staff are super friendly! Our room was extremely clean!