Protur Naisa Palma, Mallorca

Super modern, very clean, lovely staff, amazing breakfast spread, great little spa/gym area. Can't fault it for the price we paid

Would have been great if the smart TV in the room had access to apps like Netflix to log into as we only found a couple of English channels playing rubbish!

Modern and stylish hotel, very quiet and relaxing stay. Great selection for breakfast

Beautiful place, near city center, neat and cosy

I would not have another massage there

The location was excellent and the staff anymore excellent.

Modern and welcoming with an incredible breakfast selection

Location facilities and staff

Nothing

Convenient yet quiet location

The climatised pool, the welcome drink, the location (easy walk), restaurants nearby.

The art in the property seemed a bit weird, and I don't think I notice hotel art that much. But in my room in particular was a black and white painting/drawing of what seemed like little horned demons and rib cages. The painting at the front desk looked like a goat body sprawled with a skull and random creatures/things about. Usually I like a holiday to relax but the walls were not giving, relaxation at all.

Location- Facilities - staff

Nothing

Friendly staff and great service, clean hotel with good facilities

Some small issues in the room such as slight peeling of wallpaper but nothing that would put us off

Short distance from the center and main sights. The housekeeping service daily. Plenty of towels. Smart electricity control in the room. The big variety at breakfast. Rooms have windows that open.

Stayed only 3 days and there's nothing not to like during that time 🙂

Clean, modern, lovely bedroom, nice pool and spa facilities, great location

Light switches in the rooms. Whilst they are a nice idea, they can’t be seen in the dark, and are difficult to use

Lovely clean hotel. Loved the technology in the room. Breakfast was fabulous with lost of variety

Nothing

Amazing hotel in the center of Palma - very clean - amazing location - super friendly staff - big and comfortable room - large shower - large and delicious breakfast - spa and gym included in the rate both are very good. - bike and car rental available from front desk - parking available

The only things I thought could be improved are: - the tv in the room is very basic, no Netflix and we couldn't cast from our phone on it. A lot of the channels are German. - the bed was quite hard and took a while to get used too.

amazing breakfast, very frlendly staff

The hotel was absolutely beautiful, very clean and comfortable. The staff were extremely kind and welcoming, always ready to help with a smile. The atmosphere was relaxing and pleasant, and everything was well organized. The location was also very convenient and the overall experience was wonderful. I truly felt comfortable and enjoyed every moment of my stay.

Honestly, everything was great and I have no complaints. Everything met my expectations

This hotel is great for an easy, convenient stay in Palma. I love the location, the breakfast is great, the rooftop and sauna/gym/pool are great additions. Rooms are clean and modern. My parents and I always stay here when in Palma cause it’s usually the best price to quality in the city.

The only downside might be the shower, it’s open to the room so I wouldn’t recommend it if you’re not staying with a partner or someone you are comfortable around.

Immaculate, friendly and helpful staff, location perfect

Nothing

Nice clean rooms and good location. Breakfast was excellent. Spa and gym was also excellent!

Room was noisy,maybe it was the air conditioning unit so I had a poor nights sleep!

Location and breakfast

Very modern and high tech, very clean staff very nice.

Nothing

Breakfast

Fresh bright roomy lovely shower

Nothing

Really comfortable beds. The spa was a real bonus, loved the rooftop pool! The breakfast was also excellent value.

It would have been nice to have had fresh milk in the room instead of powdered milk!

The rooms and decor were really nice, and everything was extremely clean. Loved having access to the spa with two saunas and a heated pool, as well as the restaurant and bar area. The rooftop pool looked nice too! Very friendly staff, and good breakfast with nice variety.

The beds were a bit too firm for us

Very good breakfast, car rent available, perfect location, clean and spacious rooms, helpful staff

No soap and shampoo at the pool, weak shower pressure, windows cannot be opened

The rooms were spacious, everything was super comfortable. Nice staff, great location, spa, gym, great value for money

Everything was great

We really enjoyed our stay

The pool on the roof was supposed to be heated but unfortunately it didn’t feel like was

Lovely modern hotel. Staff were all very friendly. Rooms were great - clean and modern. Nice gym and small spa / sauna area.

Very minor but our hire car was a Jeep and the underground car park is very tight for larger cars.

Everything was perfect. The staff were very friendly and helpful, always ready to assist. The breakfasts were excellent. Everyone at the reception was especially kind and welcoming. The spa was wonderful. This is already our third visit, and each time we leave absolutely delighted. Everything is at the highest level.

Great location. Very modern and stylish hotel. Used the spa a few times which was a real bonus. All the staff were super friendly and couldn’t make us feel any more welcome. Already talked about going back!

Very comfortable rooms. Good toiletries Excellent breakfasts, with the menu changing daily. Short walk to the Old Town. Free glass of wine was welcoming The pool and Spa looked but I didn't try.

Nothing really

Our stay at the hotel was truly exceptional. Every detail reflected impeccable care and cleanliness — the rooms were spotless, and the beds, towels, and linens were perfectly maintained. We were particularly impressed by the spa center, where we spent a delightful evening relaxing with friends on a rainy day. Breakfast was nothing short of spectacular — both hearty and comprehensive, with an astonishing variety that catered to every taste. The hotel’s location is ideal, practically in the very heart of the city, with excellent restaurants just a five-minute walk away. Moreover, the reception staff were absolutely wonderful — the ladies at the front desk were not only professional and courteous but genuinely charming, making us feel warmly welcomed throughout our stay. Every aspect of our experience exceeded expectations, leaving us with only the most positive and lasting impressions.

Have stayed here many times - never fails to be fantastic. Total bargain for an out-of-season rate!

The stuff, spa, breakfast- was pretty good! The hotel and rooms itself were clean.

It was too cold in the room for this season. There was an air conditioning with heating system - but it didn’t work very well.

My second stay and not disappointed again. Stylish hotel, spacious room, comfy bed, great spa, great roof terrace, wonderful staff , excellent restaurant, great location

I’m really being picky as it’s excellent there but as you are asking -No liquid milk or selection of tea in the room- liquid milk in the room for tea and a tea selection and earl grey tea would be nice in the room and at breakfast for those of us who don’t drink coffee

The room was a great size and very modern with a high end feel to it, push button blinds, very nice bathroom, huge shower. Great location to explore the island with close by access to transportation or just walking to highlighted spots in Palma, restaurants, groceries, etc. The downstairs lounge was modern, clean and very large with several meeting & eating areas, a bar area, library reading area. I didn't use the other offerings such as massage therapy or the rooftop lounge. Absolutely a great hotel.

New, modern, quite. Perfect location (10-15 min by easy walk maximum to any location in the centre of Palma), very clean, the stuff is polite and helpful, the breakfast is perfect with huge choice. The rooms are comfortable, spa area is good too.

Nothing to complain about.

We had an exceptional stay at this hotel and would highly recommend it. The breakfast was outstanding, with a great variety of fresh, high-quality options to suit every taste. The location is perfect—convenient and well connected, yet peaceful enough for a truly relaxing stay. We especially appreciated the additional amenities, which added real value and comfort to our experience. The design of the hotel is elegant and thoughtfully curated, creating a stylish and welcoming atmosphere throughout. Most impressive of all were the spacious rooms, beautifully decorated with great attention to detail, making them both luxurious and incredibly comfortable. We were two couples travelling with children and felt very welcome.

It seemed newly refurbished and the design of the hotel was done to a very high standard. It also felt very safe as you needed to have a key card to get up to the floors with the rooms on. The spa on the bottom floor was amazing and was a lovely surprise to be able to use it with no extra cost.

Nothing

Staff excellent on the ball at all times

Nothing

Everything was great from check in to the whole stay. Breakfast is very good and lots of variety, even a small gluten free section. There was the spa a gym etc. It has everything you might need. We would definitely stay again if ever in Palma.

Nothing

Friendly and helpful staff. Clean, spacious, and comfortable room. Excellent location. The major areas of the town are within walking distance.

It would be perfect if the air conditioning in our room worked a bit better.

Location .Gym Facilities.Helpful Housekeeping Staff

I asked for Late Check Out and was not advised at the time that the charge would be 25 Euros .It is always appropriate to be transparent with your customers.

Everything was amazing!

Lovely room, great breakfast, nice rooftop pool . Good location. Highly recommend

We had issue with the fancy lighting control which meant the lights turned of and on .

Great location Modern hotel

Everything great about from steam room wasn’t clean the floor had lots of skin from peoples feet which was repulsive!

Reception was very nice and patient, also quite helpful. The room was much better than we imagined, comfortable, everything there, nice bathroom with ensuite toilet with door! Big "Rain- shower". The wardrobe had 10 cloth hangers, a rarety! And transparent doors! Big mirror in the room. Most remarkable was the bed and the pillows, extremely comfortable, one of the best hotel-beds in our experience. And it was just a standard double room with double bed! Breakfast was also one of the best, big variety of warm dishes, loads of local cheese and sausages, different veggie offers, lots of sweetie, a great variety of bread. Only thing we didn't understand: It's the season for oranges and tangerines, especially on the island, why didn't they offer any? All in all a very good hotel with good location and reasonable prices, Cava at the hotel bar was cheaper than anywhere else....

Great location, modern, very clean hotel with excellent facilities. The room was very comfy – the shower in particular was excellent! We made good use of the spa, gym and pool, being able to have a swim in the rooftop pool in December was lovely. The breakfast spread was very good, and the staff at the hotel were very friendly. I would highly recommend it for a stay in Palma, there are some excellent bars and restaurants close by as well.

Nothing, we loved it!

Amazing Hotel and the staff so helpful and welcoming. Hotel is on a good location to get around and to the airport. The spa space was so good

Beautiful hotel in the city center. Perfect breakfast, the spa is a nice place to relax.