The Crown Metropol Hotel, Melbourne

I was charged for a Mini Bar when we did not use the mini bar. This indicates that the housekeeping was not checking the mini bar prior to our arrival and l got a charge on my invoice.

Perfect location, easy access to the City, the Convention centre and Southbank, Casino and Restaurants. We had the twin room, good size room with a view to the bay and the river.

Because I was using a debit card, the hotel took a $200 deposit which they hold, the deposit they said wont be refunded for between 3 and 5 business days. For this day and age I feel its pretty poor that a hotel chain such as Crown Metropol to hold onto my money for that period of time.. I havent had that occur for a very long time. The beds were firm and the pillows were a memory type medium pillow, all 4 pillows on the beds were exacrly the same. I also used the Valet parking, I didnt realise it was going to cost me $70 per night, my own fault for not checking so this was just a dissapointing extra cost I didnt think about.

Clean room great location

Guest services took too long to answer

Good location, great size room, comfy bed

Value for money, room was a little outdated for the price of it

Beautiful and clean and great location.

Nothing

It’s located conveniently, and the rooms are nice.

The staff are nice, but there are far too few of them and you can expect delays of over an hour for housekeeping or room service requests

Everything

The property was great, however the check in process seemed arduous. I completed the online check in as prompted, however upon arrival I was required to go through the entire process again in person, which made the online check in feel unnecessary and a waste of time. I then had to complete a second in person check in to add my husband’s credit card details, despite this being the original card on file, effectively repeating the process a third time! The staff were kind and professional throughout, but the multiple, lengthy check ins felt excessive and could be streamlined for a much smoother experience.

Breakfast was excellent

My grandkids were with me and they loved the pool and breakfast

Had to ask for milk as none provided Shampoo/conditioner containers were empty

Everything

Nothing

beds are amazing, rooms are always immaculate, pool is amazing and the staff are always super helpful

no in room price list for mini bar

location and view.

The style was comfortable

The pool was full of kids

Good location and great price. Need more gluten free and vegan options

More vegan and gluten free options

Location

Customer service booking was ordinary. Everything seems to be a problem from trying to get two beds in a room, to room service dinner (slow), to getting your car up from valet. Charging extra for a coffee at breakfast when you’re paying $1200 a night is so stingy. So many better five star hotels in Melb with superior friendly service.

The room was really spacious and the hotel is in a fantastic location. Really comfortable. The check in and check out process made it really easy! We would definitely stay here again next time we are in Melbourne.

Comfortable bed and great room service coffee

Nothing

A lovely size room

We were disappointed that we didn’t receive a bottle of wine

Loved the location, loved the pool, loved the bed, loved the food

It felt like we were just a number, not a valid guest. We advise it was our anniversary, we didn't even get a happy anniversary, or even a cheap bottle of wine or even a note saying happy anniversary on it like you do everywhere else,we did request if you can do a little something on the time of the booking so was a little disappointing.

Great location friendly staff clean and comfortable.loved the pool area

If I could think of something I believe the pillows were too fluffy and my head felt flat and the pillow was covering my face

Convenience and staff were lovely

Bathroom, toilet could have a new seat

Very convenient and was able to check in early

Lots of people on drugs being a pest

Bed comfy. Location great

pillows bit soft

Loved the comfy beds and kids loved the pool!

We loved the room size

The pillows were not very comfortable

The room

The phone microphone going on

The beds are extremely comfortable

Have to pay to stream movies

Location & restaurant

The bathroom design has opening on the side wall. The corner walll is open.

Stayed here many times. Nice room. First time we received a corner room.

Booked a high level city view but only city view was if you looked left out the window. So not exactly what we paid for.

I couldn't stream to the tv

Beds were comfy and room was very clean, good amount of towels and glasses.

It was a bit awkward when it came to the bathroom as the toilet/shower glass is partially see through, which may be fine for a couple however I was travelling with my brother, sister-in-law and niece, causing us to have to take longer time to get ready for an event we were attending as there also were not many other alternative mirrors or power points while also working with dimmed lighting.

Location was great

In the morning everyone had the same checkout time so we had to wait about 15-20 min for our car which was in valet parking.

Location

Not cleaning rooms daily

Value for money location

Upgraded to high room.with city view but view consisted of the car park

Location is great Room size was excellent

Starting to look old needs a revamp Can’t believe the toilet seat is not soft closing , shower head very average

Overall experience was great, the beds were very comfortable and the staff even more so, the bathroom layout took a bit getting used to but it helped with bonding with my partner

the pool is a bit mediocre, wished there was more facilities, and I understand it is an extra cost but when it comes to paying for the rooms, would’ve hoped that breakfast would be included with that type of pricing

The pool is beautiful, beds comfortable and staff are lovely

I wish they had earlier check-in 3 pm is a little late

Clean and friendly

Nothing

Close the function that we needed to

Checkout was at 12 o’clock we asked for towels. The towels came at 11 o’clock and it was four of us to have a shower. I asked for an extended checkout time. They said no 12 was the latest that we could stay wasn’t happy without even though it was our fault that they took more than half an hour to 40 minutes to bring the towels.

Room had a great layout . Great vibe. Great location Very comfortable.

For the price , movies had to be rented Breakfast should of been included in price also

Room size excellent. Location perfect for staying around this area of the city. Food abd entertainment at your feet

Pillows! Way to soft ...

Ambience and location

Great atmosphere

We love the location and the layer and the comfortability of the loft

Nothing

Great pool and view

it was a big let down to not be able to cast phone onto TV and in room movie options were very limited, everything was amazing but that was a big let down would definitely question if I should book there again because of this limited entertainment options

Location The bed and rooms are great

Sometimes the room was slow to be cleaned or forgotten

Location to convention centre

Rooms don’t have separate bathrooms and have glass doors

We like the pool.

There are some crumbs in the bedroom, it bit old and need to update the facilities.

Bed was good. I was charged extra $62 for bay view room which was not exited. Didn't use the pool. Breakfast was not worth for $43.

I was there with my wife for her birthday but, no extra offers or upgrade room for free.

Love Crown - always a reliable stay

My most recent stay I was charged at reception on arrival as normal, however 6 days later we received another invoice to charge us for the full amount again as well as a soda, when we never opened the minibar to begin with and the drinks we did bring into the room, were ones we had purchased externally at the IGA across the road.

The facility’s were great

I feel it is probably overpriced & it only costs so much because of the name it has