Freehand Hotel, New York

The location was perfect, just a block away from the subway. Flatiron is six minutes away by walking. There is Eataly right next to the Flatiron building, great for coffee. The hotel has a great ambience, very hipster. The lights are very dim. The beds were comfortable and had clean linens. The staff is friendly and very prompt to help, which was a plus. I was not expecting that. They gave us bottles of water during check-in, which was very considerate of them. We had an issue with our room that I only spotted the next day. The girl at the desk, whose name I didn't get (light-skinned brunette), was prompt in resolving the issue. She gave us another room right away, and with that, our problem was solved. The housekeepers were also very responsive in getting towels when we needed them. Overall, a great experience.

The lights are very dim, which hides the cleaning. The room was ok clean in a decent way; however, it could have some extra cleaning of the carpeted floor and bathroom. I have nothing else to comment. I still recommend this hotel for those traveling with a group and want a good price.

Staff, Cleanliness, Position, Cafe, Bar, The Vibe etc

The room was too small. We had one case that needs to lie flat when open and one case that can open against the wall, leaving no room for us. One person had to climb over the other to get in and out of bed. It was too dark even though I know it was creation of the vibe.

The hotel is very well located and close to the subway. The rooms are a bit small, but enough and comfortable for a couple with not that much luggage. The room and the bathroom were very clean, and the cleaning staff was always very nice and attentive. The cafe downstairs serves great food and is very practical for a quick breakfast. Would stay again!

The mattress was way too soft and very uncomfortable to sleep on.

Location and bar

Air handling and wall view

Location was great, staff very pleasant and helpful

Rooms are incredibly dark-hard to see anything (especially in bathroom) No tea or coffee in room Mini fridge didn’t work Air conditioner in window meant the window was essentially open and it was freezing outside (also very loud since it let in all the noise from the street) No on-site restaurant Breakfast spot took 30 minutes to get a toasted bagel with egg

Great area for why we came to NYC. Next time I’ll ask for a room not facing Lexington Ave.

Nothing. Beautiful old building with lots of history. It had everything we needed.

Welcoming atmosphere and great location. Staff is very friendly. A plus is the coffee shop just next door which can be reached from inside the lobby.

It can get very busy and depending on the room a bit noisy.

Location and restaurants/ bars at hotel. My room was also FAB!

The public spaces are a tad tired and dirty but it’s a very fun, hip hotel!

Great location for seeing NY on foot. The bar is a nice touch. Adjoining cafe makes great coffee and yummy breakfasts to get set for the day. We walked one day right down to southern tip of Manhattan, and often to Times Square and Broadway. Very easy subway access.

Rooms are very small, but not an issue if you plan to be sightseeing all day. Comfy and cosy to sleep. Clean bathrooms with hot water. We stayed during long NY freeze. Electric space heater made room a comfortable temp.

Good location with a nice bar and a very modern bathroom

Room was a bit smaller than expected and the windows allowed a lot of noise and cold air into the room

Great location. Nice bathroom/ shower.

Room a bit cramped. Rude staff. Refused to provide invoice even though Booking advised that only the property can do this.

I liked the looking feel of this hotel. The bar and the bartenders are just awesome. Bar Calico is awesome on a winter’s night. I loved being there. The hotel staff was extremely accommodating during the blizzard. Nice cozy bathtubs and an interesting free spirited vibe

There was no coffee in the rooms and you have to go and wait in line for your morning coffee downstairs. The mini refrigerators are too small!.the doors:walls are a little porous-can hear noise

Clean

A cool welcoming and well located central hotel for NYC - really enjoyed the vibe, decor and ease of using the hotel.

It was a bit annoying that although it was a family friendly hotel there was no way of grabbing a drink from the bar and sitting elsewhere with under 21s - probably a New York thing but odd for someone from the UK and the bar looked brilliant.

The location is great and the rooms are quiet, clean and comfortable. This is my third time staying here. We especially enjoyed the coffee shop with healthy items and good coffee, matcha and tea.

I booked a triple and the description was 1 queen bed and a bunk bed; however, it is a queen bed on the bottom and a single bunk bed above. The stairs to the bed are bolted to the wall - just be aware that it is not easy to get up and down.

Friendly staff and good location.

The staff was very kind and helpful throughout our stay. The room was cleaned daily and maintained to a high standard.

The window did not seem to be properly insulated, which allowed cold air to enter and affected the room temperature.

Cleanliness and staff were excellent!

A microwave would have helped even if not in each room.

Great location, felt safe at night to walk out. Great for attractions and subway. Room was small but the bathroom and bed linens were very nice and looked like they had been recently updated. Attached breakfast cafe was good in the mornings.

Black carpet let the room down. Awful draft from the window, I tried to seal with tissue paper mind you it was freezing weather so that didnt help. Toilet roll holder was so far away from the toilet near the door it was impossible to reach very odd?? These were minor things and just an update suggestion really.

Our room was ready before check in. Hotel staff was very polite

Location close to the train and restaurants thus pretty walkable location.

Room was small for two. And shower tight. Just wish I knew to see if I would take a bigger room.

Location Location Location

All good

- location, it's close to the subway (generally, however the 23rd station was closed in January), 7 min walk from Madison square - Majority of staff members were friendly and extremely helpful - There is a streamer in the room

- One of the receptionists came across as quite unfriendly. While this may be his usual manner, after three days of travel it negatively impacted our impression of the stay - Be mindful that you'll need a physical card to pay a deposit at the property. - TV, it's US television only, not smart tv, so you can't connect to ur YouTube or Netflix account. - There is a strong draft coming from the window. - The room is small (which is fine and expected), but it's quite cold in winter, and I bet it will be extremely hot in summer - Fridge. Don't count on it, seriously, I haven't seen anything like that in EU. It's suitable only for medications, the size of the fridge won't work even for a sandwich

Great location! Walking distance or subway to anything you need. Gym was brilliant for a hotel gym - spacious and lots of equipment. Free water bottles every day. Room cleaned every day with fresh sheets and towels. Friendly and helpful staff. Room pretty spacious for a NY hotel room! Decor lovely.

Hallways a bit dimly lighted and run down Staff were cleaning the gym one morning I was in it and I nearly slipped on the way out because they must have mopped it (but didn’t leave a sign!!!)

I really liked the vibe of the hotel. A great bonus was the relaxing lounge area on the second floor, and the stunning bar was another highlight. The room was very quiet since it faced the back of the building. The location is excellent, about a 30minute walk to the main sights in Manhattan. There’s a lovely park nearby, and shopping areas are only a 10-minute walk away. The room was cozy and very clean, and the staff were amazing.

The room was facing the back of the building rather than the street, and since the neighboring building was very close, there was minimal natural daylight in the room.

Classic NY hotel that is charming and tasteful.

Typical NYC smaller rooms and no coffee in the rooms or lobby that I could find but great coffee on the block.

Great vibe and cafe! Second floor bar was also nice. Rooms were clean and bathroom was great.

The mattress and pillows were not in great shape. Could feel springs in the bed!

Location in midtown Flatiron District was excellent! You can either catch the 23rd st subway stop or easily walk to Union Square for more metro options. The bed was comfortable and the shower was hot. Surprisingly quiet overnight. Staff was incredibly kind and helpful and would be the primary reason to book a return stay.

It was a little more vintage-y than I was expecting. The bed was comfortable but the blocky youth hostel style furniture (from the 70s? 80s?) was not. The bathroom was too dark and needs better lighting. The recharging connections for USB and electric were loose so several times we woke to find our phones not fully charged. The black carpeting is very cheap and looks dirty. Part of the ceiling in the shower fell down during our stay which they patched over.

Great location- cute decor

The public bathrooms in the second floor and upstairs in the bar smelled like urine and were filthy. The check in staff were not hospitality friendly. The windows could be better weatherstripped for winter, room got cold overnight- blankets were too thin. I don’t think it’s safe they had space heaters in the rooms.

Interesting cool vibe

As a hotel guest, I could not get any food (no seats) and when I came back to hotel later, I couldn’t even have a nightcap without waiting in line. Hotel guests should be given priority. Elevators are file and crowded too.

Location is very convenient

Very little to nothing amenities

location

value for money

Beautiful property, nice staff, Great location.

Upper floor room got uncomfortably warm and no way to really cool it off. Just a part of being in a large building, but it was too hot to sleep well.

Very good location, nice vibe, nice panoramic view through the Windows

The room was a bit small, but just enough for our stay

Cute boutique, not too crowded and good location

Lighting was dim but that’s the vibe of the hotel

Easy to find.

Room to small. Lighting was insufficient. Guide on TV was wrong.

As a family, we appreciated the bunk bed rooms!great location too.

Close to subway access and lots of places to grab food, drinks and snacks.

The rooms were very dark. Nearly impossible to put makeup on.

Great location, great room.

The bathroom was small, the shower curtain was 2 foot too short, leaving a giant opening for water to spill out and cold air to come in.

Comfortable bed, great staff!

Heater didn’t work properly (had to get a space heater for all 3 rooms), USB ports did not work, shower in one room would only spray halfway (other half of water was always going to faucet filling the tub.

location, friendly staff, wonderful property

the hallways are dated

I recommend this hotel.

The price for Saturday night in my week-long stay was twice the price of the other nights. I get it but it was pretty outrageous.

Very large room for Manhattan and big comfy bed. Good midtown location - I walked to Rockerfella centre within 30 mins.

The room was really dark but otherwise all good.

Location

Dark room and bathroom. No lotion toiletries..

Great location for dining and walking nearby. Beautiful lobby, really nice furniture in the rooms. Nice clean tasteful bathroom also.

Nothing so far.

Great location. Friendly staff. Clean rooms. Free drinking water for refill.

The area in Gramercy

Restaurant wasn’t open

The quirky decor Friendly staff

Noise outside not double glazed, take ear plugs

Great location. Good sized room. Reasonable price. Friendly staff.

Great location and vibe, the room is whimsical , bed is comfortable and the rooftop bar is great and food, drinks and staff phenomenal.

Room not conducive to women quite honestly, no shelves in shower for personal hair, face care shaving items, etc and the lighting is terrible in bathroom can't put makeup on in the dark, could use a magnifier mirror. The room as well could not shift there either because it's a dim yellow light and can take off lamp shades. The rug being black is a little unnerving as you can't tell if it's clean. Dust in corners for the money I expected more upscale room and clean details.