Hotel Marina Bay Sands, Singapore

The cleanliness of the room, we’ve provided what we need, housekeepers staff were very friendly and professional. No stress on our ride to/from airport.

Upon checking in the front desk straight up told us that our card don’t work. We spent a while at the lobby trying to check in felt like 45 minutes to an hour…my husband had to call the bank to make sure the card is okay to use. It turned out that the card works just by tapping it on the card reader as the chip on the card doesn’t work. It was a bit embarrassing. A bit overpriced.

The room was great and the upgrade was awesome. The Rise breakfast buffet is amazing along with the infinity pool. Everything about our stay at Marina Bay Stands was greater than expected.

Nothing to say.

Absolutely brillant stay at the Marina Bay Sands Hotel. The best hotel in the world, outstanding.

There was NOTHING at all that we didn't like. You couldn't improve this hotel when it is already PERFECT.

Everything but the front desk.

Service at the Front desk was inconsistent and the last women took away our post check out room from 2 hours to 45 minutes because she said someone else gave our room away

It was very gorgeous and never seen a view so majestic and the hotel looking so luxurious.

Nothing, everything was awesome.

The view from the room. The infinity pool. Wow. The staff were incredibly helpful and polite. Immaculately clean and bright throughout. Expensive but worth it.

The bed wasn’t quite as comfortable as the Crowne Plaza Changi Airport, too hard for us, and very expensive, but still worth it for the incredible view and infinity pool.

Just amazing!

views and the room comfort

Price

Excellent service though out our stay.

It was expensive but worth every penny, the room was a suite and amazing. Access to the rooftop pool was fantastic and the location was unforgettable

It didn’t include breakfast and venues in the hotel were busy so we easily got a cheaper breakfast in the shopping centre

Everything.

Check in was delayed 1hr. Till 16hrs we were waiting for the room to be ready. Addressed me (female) as Mr. On the welcome board even though I told them several time to correct it.

Had a wonderful visit. Hotel grounds and views spectacular. The infinity pool (the biggest in the world ) sold it to us. We shall return

Lacked personal touch

Everything was outstanding in this hotel. Room, every common area, poolside, mall, gym - are spotless clean. Service is top notch. Food is delicious. Rooms are perfect… we loved our stay there❤️

It is impossible to dislike anything about this place. Pure perfection.

Location is beautiful

Not much

This was the second time we stayed here the first was in 2014. What we really loved is that the experience this time was even more exciting and excellent. Most hotels tend to worsen with time, but Marina Bay has only gotten better. The renovated rooms were amazing and incredibly comfortable. The service was excellent and quick, despite it being a very busy time and staff was very welcoming and helpful. Thank you very much for an unforgettable experience! We will definitely be back very soon.

Nothing

The exceptional professionalism whilst retaining a “laid back” feel

Lack of clothes hanging storage in bedroom

The service at the front desk was absolutely exceptional. A special thank you to Nicole, who welcomed us with such warmth and professionalism. She provided a thorough walkthrough of the hotel's amenities, making us feel at home and valued from the very first moment. Her personalized care truly set the gold standard for our stay.

Nothing at all. Everything was perfect, and our stay exceeded our expectations in every way.

This is the best hotel we’ve ever stayed at! The price perfectly matches the quality in every aspect. A huge number of thoughtful little details truly reflect the hotel’s top-class standards. We will definitely try to come back! Special thanks to Ming Rong — he styled our room beautifully. And of course, a big thank you for the amazing complimentary cake in honor of our wedding anniversary.

nothing and there can be nothing)

Very clean,building

Everything fantastic

An exceptional experience from start to finish. I was upgraded to a beautiful suite for my birthday, which made the stay even more special. The service was outstanding, the views were breathtaking, and every detail felt luxurious and thoughtfully curated.

There was honestly very little to fault. If anything, I wish I had stayed longer to fully enjoy all the facilities and the experience.

Everything, the room, view, staff etc

No breakfast included considering how upscale the hotel is.

Location ,breakfast and staff professional attitude.

What was there not to like.

Your hotel is wonderful however your most valuable asset is your staff

Nothing

Of course....! Pool is Amazing. Room was very Clean, Luxurious and very comfy. The View was very good and we enjoyed our Stay!!

Location was excellent and quality of the hotel, infinity pool and restaurants was exceptional. Staff took every opportunity to make guests happy and ensure a wonderful stay. Highly recommend.

NA

AMAZING!! The infinity pool was the highlight of our trip!

Everything was great

We had the most amazing suite and butler. The level of service throughout the hotel was exceptional, and the quality of everything in the room was 2nd to nothing. Best hotel i have ever stayed in

Nothing at all.

Great Location / Excellent accommodation

Nothing

I generally don’t take the time to write reviews about individual staff members, but on this occasion I felt it was absolutely warranted. My family and I stayed at Pan Pacific Orchard Singapore from 20th to 22nd March, and during that time we had the pleasure of interacting with a young staff member named Brendan, who was stationed at the front pick-up and drop-off area. Brendan consistently stood out to us in a way that is genuinely rare. Every time we entered or exited the hotel, he would immediately acknowledge us, approach with a positive attitude, and engage in friendly, genuine conversation. He was not only courteous and professional, but also enthusiastic, attentive, and naturally personable. He took the time to ask about our day, assist us with anything we needed, and ensure we felt welcomed at all times. What made the experience particularly memorable was that his approach never felt forced or procedural—it was authentic, and it made a lasting impression on us. For context, we travel frequently and have stayed in hotels all around the world, including recently at Marina Bay Sands, and we are currently staying at the highly regarded Fairmont Tokyo. Despite the exceptionally high standards of service at these prestigious properties, not a single staff member has stood out to us in the same way Brendan has. He is a genuine asset to your hotel and a perfect example of what exceptional hospitality should look like. I strongly believe he deserves recognition for his attitude, work ethic, and the positive impact he has on guests. Thank you for a wonderful stay, and in particular, thank you to Brendan for making it truly memorable.

This was the most luxurious and meticulously designed suite and hotel that we have been to. Pure class. The comfort, looks, smart-home controls, Japanese toilets, the huge TVs/cinemas in each room, ... We didn't want to leave. The staff were very friendly and helpful. From the introduction by Eunice whose energy was contagious (and the singing!) to people presenting food to us (Thava), we felt like home. The in room dining was so good and well presented that it felt like a Michelin start restaurant! Well done! The views from the suite with two balconies was great overlooking the bay with lots of ships and nice sun rises. There is the infinity pool on the roof, which itself is worth a visit. Breathtaking views and nice atmosphere.

The ultimate in luxury.

N/a

Exceptional quality in every detail.

Ridiculously priced breakfast buffet at 82 dollars.

Incredible facilities

Like everything

The room was gorgeous, well decorated, cleaned and amazing view as requested and the $100 credit to use was fantastic which i used at one of the pre selected restaurants. The boat shaped infinity pool on top of the Hotel was lush and it was great to explore the Sky Deck Observatory and take in the Skyline as well. Lots to see and do around area and would definitely return and spend more time in my room !

It was quite busy and overwhelming stepping into the lobby with so many people walking through due to the fact it connected to other towers and the shopping complex and trying to orientation myself with the app..

Location to rooms. Busy and not a particularly relaxing environment

INCREDIBLE ABSOLUTELY INCREDIBLE everything was fantastic the staff the room just everything was amazing cannot reccomend enough

Aria at reception gave us exceptional service both on arrival and departure. Could not fault any staff we had contact with. The hotel is amazing and you should stay there at least once in your life.

Nothing

All excellent. Staff make this place. They are all so friendly and helpful. The room was amazing! The pool was just WOW

A little expensive for a night but still worth it for the experience. Wish we had booked 2 nights. Chairs on the balcony would have been nice to sit and relax.

Everything and the amenities and the views,especially the staff are very accomodating and friendly like WIN who always make sure that we’re ok for everything

Nothing

Room is super clean. The pool, amazing

None

The Garden View

A bit far from downtown

Go ahead and book this resort, it’s an absolute must in Singapore. Everything about this property feels magical from the moment you arrive. What truly sets Marina Bay Sands apart is how unexpectedly intimate it feels. Despite its massive scale, the experience is the complete opposite of what you’d expect from a large resort, it feels more like a boutique hotel where the staff genuinely knows you, remembers you, and treats you like extended family. There’s a level of warmth and attentiveness that’s rare even among the world’s top luxury properties. The rooms are exceptional, elevated even beyond many 5-star, 5-diamond resorts globally, with thoughtful design, comfort, and views that are simply unforgettable. Service throughout the property is seamless and impeccable, with every interaction feeling personal rather than transactional. The rooftop SkyPark, with its iconic infinity pool and lush gardens, is a true showstopper, easily one of the most breathtaking experiences in the world. Combined with outstanding dining options across the property, every moment feels curated and special. This isn’t just a place to stay, it’s an experience you’ll remember long after you leave.

Great experience

everything is fine

Best hotel I have ever stayed in!!!

Not cheap but it’s worth the money for the experience!!

Very nice and beautiful location, spacious rooms, good food, and friendly staff. We would book the hotel again.

Most amazing hotel I have visited, most welcoming and amazing staff. Location is a 10 out of 10. Made my birthday so special

Nothing

Out of this world positive experience on all aspects. WOW is all there is to say. We will be back most definitely. Thank you MBS team for making our time there so special.

We were extremely satisfied with the hotel’s service and facilities. From the moment we arrived, the staff handled every detail, making the check-in process seamless. The team was incredibly attentive; they even noticed my birthday during check-in and sent a gift to the room—a truly thoughtful gesture. Both the room amenities and the views were magnificent, ensuring we enjoyed every moment of our stay. Additionally, the pool area offered an excellent experience thanks to the stunning views and attentive service. With delicious, reasonably priced dining options on-site, I am already looking forward to my next visit!

The room was stunning, with a modern design and a spectacular view that made the stay feel truly luxurious. The service was impeccable, and the access to the infinity pool remains an unmatched experience. Everything was top-notch.

Honestly, there was nothing to complain about. It was a perfect stay from start to finish.

All