Shangri-La Hotel, Singapore

Door man and freebies for kids. One of singapore best family hotel

The surrounding.

Microwave difficult to use, complicated functions.

Room size is luxuriously huge Gym is very well equipped Lovely spa experiences Lounge service staffs are very attentive. Good view when relaxing at lounge

None

The lounge access was exceptional and definitely worth spending the extra.

Possibility to use pool in afternoon after checkout

Infra getting old. Location distant from action

We had a great stay at the Shangri-La: it was very clean, our room was spacious and comfortable, the staff were friendly and helpful, room service was good and the pool area and gardens were really nice.

Outstanding like always.

They checked us in super early after a really long flight from London.

You had to pay quite a lot for the soft play and you had 3 hours, which is too much they need to be cheaper and do 1.5hrs for a 3yr old

Incredible hotel, perfect for a family holiday

Honestly can fault the hotel, ex travel agent here and it’s one of the best hotels I have stayed in.

Great for a short family holiday with young kids. Amazing breakfast spread kept them going all day.

Had to get into a vehicle to do anything apart from eating, swimming or exercising at the hotel. No quality shops nearby.

A bit too far from downtown

Super clean !

Breakfast, pool and kids pool (splash).

Air conditioning in the common areas, too cold. Metro station 20 minutes far by walking.

Staff were excellent especially in the Horizon lounge.

Rooms were clean and bed very comfortable. Pool was amazing,

Staff didn’t communicate all the info at the beginning. Found out on the day we were leaving that there was a shuttle service,

Good location, comfortable beds and great selection of food in breakfast buffet.

This is the first hotel I ever stayed at in Singapore, over 30 years ago. I was curious to see how it has held up over all these years and was pleasantly surprised. It is popular with families and business people and always feels lively. The pool is great, and very busy. Breakfast buffet is enormous. The location is convenient for Orchard Rd and the botanical garden, a bit further from the Marina Bay Area, but nothing in Singapore is very far. We enjoyed the festive atmosphere, as Chinese New Year was approaching.

Check in process took a long time. There was a problem with our bed but it was fixed quickly.

everthing from check in to check out was amazing, bed very comfy, service was on point the whole time, staff very helpful and did their best to make our stay memorable

nothing it was wonderful

Family-friendly pools and Splash is incredible. Amazing buffet breakfast.

Location

Beautiful hotel I would highly recommend

Absolutly nothing all brilliant

1. Paul, the main person serving us was exceptional in providing advice to avoid the hotel crowd, and the available services we have access to. 2. The evening spread at the horizon club was superb. 3. The room is fully equipped. Layout is splendid, providing a cosy bed for my daughter.

There was a delay in the check-in although Paul did provide a $50 voucher as compensation.

Amazing hotel. Pool was great, shuttles run regularly and breakfast is outstanding. Kids loved it too. The staff made our holiday regularly greeting us and assisting us with our stay.

Nothing - everything was great

The breakfast was very good , room was very clean

courteous staff. Room was lovely and the hotel was a very attractive place to stay

Good location,outstanding pool area.

This is very much a family hotel,so expect hundreds of children,the pool area is not peaceful!

Excellent service - comfortable rooms

Breakfast -quality of food could have been better

The balcony in Garden room was brilliant , lovely place to sit . Also loved the green spaces in hotel and decorations in the lounge .

The temperature everywhere inside the hotel was too low. In the main lounge several people were sitting with warm sweaters . Be prepared ! Doesn’t encourage you to sit there for long .

Beautifully landscaped, well appointed.

Breakfast at Line Cafe downstairs seems too expensive.

Everything

Everything

Superb hotel, excellent staff, genujne five star service, food and facilities. We very much enjoyed using the cocktail bar on a couple of occasions, just the right tone of lively but not boisterous

Breakfast a little busy with 5 minute waits at the weekend but this is a very minor thing and breakfast itself was very good.

Staff was very helpful, special thanks to Kumar. He was always interested in with us.

Great for kids with splash park and shallow part in pool. Lovely friendly staff.

Rooms and facilities were amazing for a resort stay

Location isn't perfect, pillows could be a bit more supportive

Beautiful hotel the garden wing Rooms are wonderful. Large balcony with seating overlooking the pool. Amazing breakfast lot's of choice.

Everything was perfect

Loved it!!

The buffet was noisy and crowded. Evening if you arrived After 20.45 and still eating at 21.15 the food was being put away and cleared up.

Top quality hotel. Fantastic staff.

Good hotel Very nice and helpful concierge.

Breakfast was very good although it was super crowdy that makes me feel like in the school cantine. I exepected more from 5* hotel. A noticeable musty mold odor in our room. Location is very nice, however for the pure touristic purposes I woulnd't choose this hotel again, was 20/30 minutes away from the city center. Kids club is not included in the room price, you need to pay extra for it!

As always, Shangri-La gets it right everytime. The quality of the food, the cleanliness and the efficiency of staff. Will be back.

The absolute Pinnacle of Tranquility in the very heart of Singapore. Truly Outstanding.

Swimming pool

Breakfast at weekend ridiculously busy

We had an amazing family room witt gifts for the kids

Nothing

Everything

Nothing

We loved the hotel, rooms, facilities, pools and kids offerings.

Didn't like having to pay in full 2 months prior, breakfast isn't included and is very expensive with no other breakfast options close by.

Had a room in the horizon club....well worth it. Lovely for breakfast...the lounge offers lovely cocktail hour with delicious food and drinks. Only little downside...too cold 🥶 with the Aircon probably on 18C😄. Organic cosmetics in the room and water! All staff very nice and friendly! Doorman in his special uniform very very helpful 🧡. Can only recommend this hotel.

Having to leave 😊

The staff and the standard of service

The price of the buffet. It was outrageous

Impeccable service and total luxury stay. Enjoyed the valley wing private area for complimentary breakfast and high tea and canapes and cocktails. Felt so exclusive and special. Room was spacious and high end luxury feel. Perhaps a bit dated but still quality and spacious.

I think the valley wing needs a private pool area Just outside the breakfast room on the large grass area. Just way too many kids at the main pool cheapened the experience a bit. We didn't use the facilities in the other areas of the hotel at all. Valley wing was fabulous.

Convenient central location, great pool, great breakfast

Slow service in lobby

Awesome and wonderful with vibrant vibes.

Additional payments of playground to our kid, as one we book the hotel and prepared sofa bed for her but asking additional payment and promising us to give access to facilities for her birthday party but not moody. That’s why we changed hotel and stayed 5 days in another hotel.