Kimpton Clocktower Hotel, Manchester

Room we stayed in did not look like the on I booked online

The room size was great-lovely high ceilings. Staff were very friendly-thank you for the complimentary water when we left! The car parking was really good value for money. We didn’t have breakfast with you-but will next time!

Nothing

Brilliant service in lovely surroundings. So kind and generous in helping us celebrate a new job

Everything this hotel has to offer is fabulous, staff, food and hospitality

There is nothing not to like.

The location is perfect for the train station and the Palace Theatre, the hotel itself is very impressive.

Lovely comfortable room in a beautiful building. Matched feeling like something special for a special occasion.

Nothing

Beautiful property . Liked members happy hour with free drinks

Room quite small for money .

From the reception area to the restaurant to the rooms, everything was spot on. Wish I had stayed longer! The beds were super comfy, the breakfast was lovely and the staff were very accommodating and friendly

Nothing to dislike

Lovely little touches in the room . Staff very obliging . Fab breakfast . Let us in room early

Only gave us 3 towels and 2 complimentary items for 3 adults one child …. Requested extra and they came quickly

We had a lovely stay and the food in Winter Gardens was great. We didn't enjoy the cocktails - French 75 and The Tempest. Very over priced and didn't taste good at all.

Wonderful and central location! Everything I wanted to do was within a 15 min walk (or less) The restaurant was wonderful with lots of veggie options. Not only was the food great but the aesthetics were stunning and the server and hostess were so lovely and kind (I was very jet lagged) The room was large and very comfortable with a deep soaking tub (I assume some rooms would be shower only?!) and a very comfortable bed There is also a charming flower shop attached to the hotel for additional overload on great vibes

This is not a negative but there are some rooms where you need to go up a few small flights of stairs to reach the elevator, if you have accessibility issues just call ahead to request a room that uses the elevator on the lobby level

Lovely place with a fancy reception and bar. It smells amazing, is great for photos, and the gym was super clean with brand-new equipment

The rooms were a little cold. I personally didn’t mind as I prefer a cooler room, but a few of my friends did mention it a couple of times. It’s to be expected though, given it’s an older clocktower building. Breakfast was very mediocre and a high price for £22 wasn’t great, but it’s nice to have the option if you’re tired in the morning stayed for two nights didn’t have it on the second

Excellent Staff

I love this hotel and have been coming to it for years and years, from the days of the Principal takeover and since then once Kimpton took over. Superb location and building fabric / history. I love the rooms, the design, the staff friendliness and the room service dining. Everything about the offer is top-notch.

There are two things I have been disappointed with in recent visits - and both are ownership decisions. One - the dynamic pricing experiment that saw prices of up to £1000 for an extra night's stay being quoted. Two - the recent news about staff conditions / complaints in the Manchester Evening News. Good places need to be authentically good all the way through, especially in a city that has always fought so hard for workers' rights. Very disappointing.

Great unique hotel

Everything fine

Quirky and well decorated. Located on Oxford Road in the heart of Manchester City Centre. Breakfast was very good. Staff very friendly and helpful.

Scaffolding on the exterior.

The hotel had lots of character, fantastic decor with lots of individual touches, very clean, well maintained, thoughtful extras, smells great. Fabulous stay

No clear way to queue to check in/out allowing people to jump the queue as can get busy. There were 3 different desks to check out and I stood in the middle to feed to all 3 desks as what happened on check in yet 3 people were allowed to go to the left hand desk in front of the queue and the receptionists appeared to be oblivious/chose not to address it, a bit frustrating

Not my first stay at his incredible hotel. It is always welcoming and friendly on arrival. The smell of the air defuser is phenomenal in the reception. Rooms are large and always clean. I like to add a little touch either with balloons or some fizz for our arrival so this extra is great and very personal.

The rooms are INCREDIBLE, my only note is for the beds. They move so easily so it would be great to have them secured or have a break on the wheels to stop them from moving. Sitting on the bed to do your shoes to find yourself sitting on the floor wasn’t a great experience (insert laugh emoji) haha.

A lovely ornate hotel, great facilities and service

Breathtaking hotel

Nothing, it’s all beautiful

Everything

Sometimes the breakfast area is very busy but the staff try very hard to provide a good service

This was my second stay and it was even better than the first one. This is a truly unique hotel and I won’t be staying anywhere else in Manchester from now on.

very nice room, and the breakfast was nice

N/a

Location amenities bar staff room

Lift locations for certain rooms was a little confusing at first

Beautiful

Breakfast was good. Lots of options and well stocked. Loved the seperate room for my teen.

Location was super easy for us, rooms were spacious and comfortable. Staff were very helpful.

Nothing - all great

The room was spacious and clean, very modern design which I loved. The hotel reception felt grand and welcoming

The refuge bar closed earlier than we expected

Beautiful decor, lovely bar. Friendly staff.

Quite pricey.

Stunning building, lovely details such as the complimentary snacks in the room and daily social hours with drink on the house. Great location and the bar is one of the best hotel bars we’ve been in. Hats off to Dionne in the bar who served us both nights. She was very helpful in making recommendations for our stay and also made some tasty cocktails (impressive bar skills too!).

Nothing

Staff were excellent and everything is finished to a very high standard. Building is beautiful and the gorgeous Victorian heritage is set off to good effect.

The curtains in the room were really difficult to open and close due to the height of the window and drop of the curtain. Our room was very near the bridge carrying the trains for station and it was quite noisy.

Everything, it was perfect for my friensd 60th birthday celebration. The room surpassed our expectations. The staff were so friendly and helpful the hotel is stunning, and has incorporated the old with the new, in a very stylish way.

Whilst it was a good heartybreakfast i just wish it had been warmer. That was just unlucky on our part

Absolutely gorgeous hotel

Beautiful building, high ceilings, lots of space , incredible architecture,car parking close.

Zero , everything was lovely .

It had great feel to it. Loved the flower shop in the entrance, great style and lovely high ceiling in our bedroom.

We were in town for a concert and needed early access to our room to get ready on time - the staff were very accommodating and arranged an early check in. We booked a room with two double beds. It was huge, clean, had all amenities you could need and was very comfortable. It was centrally located and only minutes away from Manchester Oxford Street train station. Breakfast was great. Lots of choices and very tasty and the waiting staff at breakfast were really efficient and friendly.

Only one very small issue, the lighting in the room. It felt like either the room was too bright to be cosy or too dark to see properly. But really that's just my personal preference.

Beautiful reception and bar/restaurant area Large room Welcome free drinks Perfect location

Noisy air conditioning unit in bedroom

Super helpful staff. Clean and cosy room. Amazing restaurant attached to the hotel.

Had to change rooms as it wasn’t as described

This hotel is beautiful, the staff are very welcoming, always smiling. The bedroom was lovely, beds comfortable and the bathroom nice and clean. Really appreciated the snacks in the room. Breakfast was very good with lots of choice, my son really enjoyed the porridge that required ordering.... the young man serving us in the Garden conservatory was so hard working and always polite and smiling.

The ONLY problem I had was the coffee machine in the room wasn't working properly and there were no sachets of instant to use instead. Very minor, I had my coffee with breakfast.

Loved the property and location.

Rooms could have had stocked mini bar.

The venue was beautiful and clean. The staff were friendly and welcoming. The bed was very comfortable.

The shower head in our room was really loose and leaking, I was worried it would fall off. The hallways were also freezing. Room could have been bigger for the money.

The decor and history of the building.

Nothing everything was great.

Phenomenal historic building that's been converted into a stunning hotel. The location was perfect for our visit and is very central. Nice touches such as the evening social hour and unique amenities in a very well equipped and comfortable room. Breakfast was incredible - freshly cooked well sourced food.

Being extremely picky - the room could have done with a floor lamp as you either had to have the main light on or the beside lights which didn't give enough brightness. The shower wasn't the most powerful on 'rain shower' setting but was hot enough and the other setting worked fine. Would have been better to be able to help yourself to tea / coffee at breakfast rather than having to ask staff who were attentive but clearly busy.

Everything

High ceilings, great building.

Stairs to wardrobe/toilet

Fabulous as always, whenever am in Manchester always try to stay here,must be at least eight times now.Need I say more?

What a beautiful building. A real Architectual gem of the Victorian era. Great staff. Having the techno gym bench in the room was great and allowed me to pump some iron before I went to work in the morning :-).

Nothing. Unlike some other reviewers, I don’t believe you can deliberately choose to be in a historic building and then complain that you’re in a historic building, ignoring the obvious compromises in terms of structure and practicality…

Beautiful, amazing building.

Staff were lovely, chatty and helpful at whatever time of day. Room was lovely, really comfortable bed, plenty of space, plugs and covered anything you might need. What was helpful was the sign explaining what else was available, as we needed to borrow a phone charger. We parked in Oxford Street Car park which was at a discounted rate through the hotel, easy walking distance to the hotel and super secure.

Minimal gripes with the room and hotel, to be honest. I'd have put a separate hand soap by the sink as it took a minute to figure out where it was over the bath.

The staff are amazing, especially Patrick.